Frequently Asked Questions
Do I need to move everything out during restoration?
In most cases, no. At Paul Davis Restoration of Central Connecticut, we carefully assess the affected areas to decide what, if anything, needs to be moved. If items must be packed out to protect them or to facilitate repairs, we’ll let you know in advance and coordinate the process for you.
Can I walk through my home while it’s drying?
Keep foot traffic to a minimum in wet or drying areas to reduce accidents and speed up drying. If you must pass through, wear proper footwear. Our technicians will show you the safest way to navigate your home.
My ceilings are wet. What needs to be done?
We measure moisture and determine how far water has traveled. Sometimes we open small sections to increase airflow or remove wet insulation. Thorough drying reduces the risk of mold and structural damage, and we’ll keep you informed at each step.
How do you handle sewage contamination?
Sewage is a serious health hazard. Our team follows strict safety protocols, using commercial-grade disinfectants on hard surfaces. Porous materials like drywall or carpet that absorbed contaminated water may need to be removed and discarded.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Peeling or bubbling can occur, and moisture can seep behind walls into insulation.
– Wood: Prolonged exposure weakens wood, causing warping or rot.
– Flooring: Carpets and hardwood can be ruined if not treated quickly.
– Electronics & Safety: Moisture can damage electrical systems and devices, creating hazards.
We respond quickly to extract water and thoroughly dry all affected areas to protect your home or business.
How long does it typically take to dry a property?
Every situation is different, but typical drying is about 2–5 days. Factors include how long the water sat and the materials involved. We monitor moisture daily to ensure efficient progress.
What services do you provide?
Our core services include Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Storm Damage Restoration, Contents Cleaning & Storage, Reconstruction Services, Property Improvement, Kitchen Remodeling, Bathroom Remodeling, Biohazard/Trauma Cleanup, Commercial/Industrial Restoration, and Residential Restoration. Our mix of technical expertise and rapid response helps return properties to pre-loss condition as quickly as possible.
Do you handle insurance claims for clients?
Yes. We work with all major insurance carriers and provide direct billing. We’ll keep you informed every step of the way so you don’t have to manage complex paperwork alone.
Are you licensed, insured, and bonded?
Yes. Paul Davis Restoration of Central Connecticut holds all required licenses, carries full insurance, and our technicians receive ongoing training and certifications. Your property is in skilled, trustworthy hands.
How quickly can you respond to an emergency?
We provide 24/7 emergency service and typically arrive on-site within 60 minutes. Fast action helps prevent secondary damage like mold growth or structural deterioration.
How do you assess the extent of the damage?
We use advanced tools—such as infrared cameras and moisture meters—to locate hidden moisture and evaluate structural concerns. This allows us to create a targeted restoration plan.
What do you do to prevent mold growth after water damage?
We focus on rapid, thorough drying using high-capacity dehumidifiers, industrial air movers, and antimicrobial treatments on vulnerable surfaces to help prevent mold from taking hold.
Do you offer any service guarantees?
Yes. We back our workmanship for one year, guarantee rapid response 24/7/365—because every hour matters—and commit to regular updates, full transparency, and clear communication from start to finish.
Are your cleaning products and methods eco-friendly?
We strive to use environmentally conscious cleaners whenever possible, balancing strong remediation power with safety for people, pets, and the planet.
What safety measures do you take on-site?
Our IICRC-certified technicians follow IICRC and OSHA guidelines, wear appropriate PPE, and use containment to protect unaffected areas. Safety for your family and our crew is our top priority.
Can you remove tough odors like smoke or mildew?
Yes. We use specialized equipment, such as ozone machines and hydroxyl generators, to neutralize odors at their source—not just mask them.
Do you provide post-restoration cleanup services?
Absolutely. After restoration, we can deodorize, sanitize, and clean so your property is move-in ready.
Can I stay in my home during the restoration?
It depends on the type and extent of damage. Sometimes it’s safe to stay; in other cases, temporary relocation is best. We’ll advise you based on your specific situation.
How long does the entire restoration process usually take?
Minor water losses may wrap up in a few days; major fire or mold projects can take several weeks. We provide a clear plan and timeline and keep you updated as work progresses.
What should I do if I have a water or fire emergency?
Ensure everyone is safe and call emergency services if needed. Then call Paul Davis Restoration of Central Connecticut at (860) 633-7733. The sooner we begin, the better the outcome.
What types of properties do you serve?
We handle residential and commercial properties of all sizes—from single-family homes to large industrial facilities—in Glastonbury, Manchester, New Britain, and surrounding areas.
How expensive is it to treat mold in a home?
Costs vary with the size of the problem, materials affected, and the remediation method. We don’t charge an inspection fee, and we’ll provide a clear, itemized estimate after our assessment.
What health problems can mold cause?
Mold can aggravate allergies and respiratory issues, causing congestion, sneezing, itchy eyes, and other symptoms—especially for those with sensitivities. We work quickly to restore a healthy indoor environment.
Do I have to be home while you work?
Not necessarily. Many clients choose to be away. We keep your property secure and provide regular updates on progress.
Do you offer reconstruction if parts of my home are demolished?
Yes. We’re a full-service provider—from tear-out and debris removal to rebuilding and finishing touches.
Do you provide 24/7 emergency service in Glastonbury, Manchester, New Britain, and surrounding areas?
Absolutely. Day or night, weekends and holidays, our crews are on standby—and we typically arrive within 60 minutes to minimize damage.
Do you work with homeowners’ insurance companies?
Yes. We work with all major insurance carriers and provide direct billing. We collaborate with your adjuster for smooth communication, accurate documentation, and proper coverage.
What if my insurance adjuster suggests a different restoration company?
You have the right to choose your restoration provider. We’re happy to review our qualifications and approach so you can feel confident choosing Paul Davis Restoration of Central Connecticut.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"Our Project Manager, Spencer did a great job throughout the project! He took care of everything with the insurance company and worked hard to make sure we had the best restoration possible! All the workers were very professional, polite and worked hard! Would highly recommend Paul Davis for your restoration needs!"
"Our insurance company recommended Paul Davis Restoration and I am so happy they helped us. From the drying out process to new flooring down and trim being painted. You can always reach a live person and connect with someone when you have questions. Highly recommend Paul Davis Restoration...we had an excellent experience."
"Outstanding service by top notch trained professionals. We had a sewage leak in our finished basement, not too much fun. The Paul Davis Restoration crew came within the hour and went right to work. It was fantastic how they were able to get our basement cleaned up and also got that awful odor out of the basement as well as the entire home."
Our Service Area
Serving Central Connecticut
- East Berlin
- Glastonbury
- Berlin
- Manchester
- New Britain
- Plainville
- Rocky Hill
- South Glastonbury
- Hartford
- East Hartford
- Wethersfield
- Newington
- Marion
- Marlborough
- Milldale
- Plantsville
- Southington
